What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Saving and continue does not appear to be working at this time

    Asked by MusicNB on February 03, 2017 at 01:59 PM

    Hello,

     

    I am panicking a bit right now as I used this method to ensure that our users could save their progress on our long forms:

    https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later

    and it doesn't seem to be working anymore. It was working fine when I first launched the form.

    We are going to have very angry clients if they end up loosing their progress when we told them they could save it. Is this going to be fixed?


    Dawn

    Page URL:
    https://form.jotform.com/63494389036264

  • Profile Image
    JotForm Support

    Answered by david on February 03, 2017 at 03:19 PM

    I have checked on my end, save and continue looks to be working properly.  Here is one of the tests I put the the example form in the guide:

    https://form.jotform.com/60874096771971?session=david@jotform.com

    If you want a method that allows users to submit a partially completed form and return later to finish it, I would recommend using the following method:

    https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    This method is much more robust than the session method, but does require allowing for partial submissions.