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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email notification issue - cannot edit message - get small box with html

    Asked by myformsexcent on February 03, 2017 at 02:05 PM



    Sometimes when I try to edit the message for the autoresponder and notification I cannot access the message, but get a small box with some html code in it.

    I have to come out of the edit email option, save the form and try again.... but that does not always work...

    See attached image



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    JotForm Support

    Answered by BDAVID on February 03, 2017 at 03:23 PM

    Please delete that autoresponder, and create a new one: https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email 

    Let us know if you need more help.