Email notification issue - cannot edit message - get small box with html

  • myformsexcent
    Asked on February 3, 2017 at 2:05 PM

    Hi,

     

    Sometimes when I try to edit the message for the autoresponder and notification I cannot access the message, but get a small box with some html code in it.

    I have to come out of the edit email option, save the form and try again.... but that does not always work...

    See attached image

     

    Regards,

    Jotform Thread 1056235 Screenshot
  • David JotForm Support Manager
    Replied on February 3, 2017 at 3:23 PM

    Please delete that autoresponder, and create a new one: https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email 

    Let us know if you need more help.