What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have tried to downgrade my subscription to the free plan but I'm still charged

    Asked by lauralavigne on February 03, 2017 at 02:28 PM


    I have tried to downgrade my subscription to the free plan, and am still getting charged.

    Please cancel my subscription and refund my $5.

    Thank you,

    - Laura Lavigne

    Page URL:

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    JotForm Support

    Answered by Welvin on February 03, 2017 at 03:53 PM

    I have requested the cancellation and refund to our billing team. Once made, you should receive a notification from Paypal and we will also do our best to notify you here. 

    If you want to cancel, here's our guide to doing so: https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription