- lauralavigneAsked on February 03, 2017 at 02:28 PM
I have tried to downgrade my subscription to the free plan, and am still getting charged.
Please cancel my subscription and refund my $5.
- Laura LavignePage URL:
- JotForm SupportWelvinAnswered on February 03, 2017 at 03:53 PM
I have requested the cancellation and refund to our billing team. Once made, you should receive a notification from Paypal and we will also do our best to notify you here.
If you want to cancel, here's our guide to doing so: https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription.