What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happened to my forms?

    Asked by ifaithgolf on February 03, 2017 at 03:23 PM

    I'm sure I must have missed notices.  However, I've been a user for several years and I just discovered that my forms for participants in our food bank fundraiser has disappeared...what do I do to recapture those forms??? Thanks,

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    JotForm Support

    Answered by John_Benson on February 03, 2017 at 05:05 PM

    I checked your forms and one of them is asking for credit card information which is against our term of use. That's the reason why your account got suspended. 

    I have removed the guilty fields and activated your account so you can use your account and forms properly. 

    If you want you can use our Payment tools for asking a donation.

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    Let us know if you have any questions. Thank you.