What happened to my forms?

  • ifaithgolf
    Asked on February 3, 2017 at 3:23 PM

    I'm sure I must have missed notices.  However, I've been a user for several years and I just discovered that my forms for participants in our food bank fundraiser has disappeared...what do I do to recapture those forms??? Thanks,

  • John_Benson
    Replied on February 3, 2017 at 5:05 PM

    I checked your forms and one of them is asking for credit card information which is against our term of use. That's the reason why your account got suspended. 

    What happened to my forms? Image 1 Screenshot 20

    I have removed the guilty fields and activated your account so you can use your account and forms properly. 

    If you want you can use our Payment tools for asking a donation.

    Related guide: 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    https://www.jotform.com/help/49-Order-Form-Types

    https://www.jotform.com/help/47-Order-Form-Basics

    Let us know if you have any questions. Thank you.