What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you also tell me how the shipping name works, since there is no field to send the shipping name to authorize in the payment wizard?

    Asked by SunbridgeInstitute on February 03, 2017 at 04:49 PM
    Can you also tell me how the shipping name works, since there is no field to send the shipping name to authorize in the payment wizard?
  • Profile Image
    JotForm Support

    Answered by Jan on February 03, 2017 at 06:40 PM

    For the Shipping Name, the name entered in the payment field will be be used.

     

    Fir the Shipping Address, the Address field in the form will be used. You can configure this in the Additional Gateway Settings.

    Address field in the form:

    Shipping Address field in the payment wizard:

     

     

     

    Hope that helps. If you have any questions, let us know. Thank you.

  • Profile Image

    Answered by SunbridgeInstitute on February 04, 2017 at 04:42 AM

    Actually, this method is problematic for us. Last year we were able to specify a shipping name that was different than the payer name, as is often the case with our registrants. How can I accomplish this with the new configuration that you have? (by the way, this is the primary reason that we chose jotform, was because you had this functionality! I'm very disappointed that it was removed after we have invested weeks of time building all our forms in jotform!)

  • Profile Image

    Answered by Boris on February 04, 2017 at 08:26 AM

    If you need to access the old configuration options of the Authorize.net payment field, you can do so by using the following kind of form edit link to access your form:

    https://www.jotform.com/index.php?formID={formID}&old

    For example, if you are working on your form 70336336191958, you would use the following link:

    https://www.jotform.com/index.php?formID=70336336191958&old

    This will enable access to the old configuration screen of the Authorize.net payment field, where the Shipping Name can be set:

    Once you are done, save the form, and use the same kind of link but with the &reset parameter to regain access to our current interface:

    https://www.jotform.com/index.php?formID={formID}&reset

    https://www.jotform.com/index.php?formID=70336336191958&reset

    Please let us know should you need any further assistance. Thank you.

  • Profile Image

    Answered by SunbridgeInstitute on February 06, 2017 at 11:21 AM

    THANK YOU so much! This is a perfect solution. I'm very happy to see that it is still an accessible feature. Will you be building this into the new version of Jotform so that I don't have to use this "secret access door?"

    Thanks again.

  • Profile Image
    JotForm Support

    Answered by Jan on February 06, 2017 at 12:44 PM

    Glad to hear that. Unfortunately, this option is not available in Form Builder V4. For the mean time, you can use this work around. We'll let you know if this option will be implemented or not.

    Thank you for understanding.