What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Need to cancel my monthly but can't find your phone number

    Asked by Susie Park on June 08, 2012 at 09:59 AM

    I need to cancel my monthly subscritpion, but I am unable to find a customer service number to do so.  Please call me at (303) 960-7521 OR email me to let me know how to go about reverting back to the regular free subscription to jotform.

    Thanks you,

    Susie Park

  • Profile Image

    Answered by gori-mathew on June 08, 2012 at 02:19 PM

    Hi Susie;

    Since you are subscribed through PayPal, here is how you can cancel your subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    If need assistance finding the last payment in your Paypal account, kindly contact Paypal support:

    https://www.paypal.com/cgi-bin/webscr?cmd=_contact_us
    https://www.paypal.com/ewf/f=ci_prv

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thanks for choosing JotForm.