Need to cancel my monthly but can't find your phone number

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    Susie Park
    Asked on June 08, 2012 at 09:59 AM

    I need to cancel my monthly subscritpion, but I am unable to find a customer service number to do so.  Please call me at (303) 960-7521 OR email me to let me know how to go about reverting back to the regular free subscription to jotform.

    Thanks you,

    Susie Park

  • Profile Image
    gori-mathew
    Answered on June 08, 2012 at 02:19 PM

    Hi Susie;

    Since you are subscribed through PayPal, here is how you can cancel your subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    If need assistance finding the last payment in your Paypal account, kindly contact Paypal support:

    https://www.paypal.com/cgi-bin/webscr?cmd=_contact_us
    https://www.paypal.com/ewf/f=ci_prv

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thanks for choosing JotForm.