What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my forms disabled?

    Asked by vbseniors on February 03, 2017 at 07:27 PM

    I was trying to create a new form and couldn't preview it. Then I realized my other two forms are also disabled. I haven't reached any quotas yet to not be eligible for the free account. What am I doing wrong?

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    JotForm Support

    Answered by Chriistian on February 04, 2017 at 01:57 AM

    I checked your account and it seems your account was automatically suspended because one of your form violates our terms of use. Your form https://www.jotform.com/form/70336906002144 is collecting credit card information which is against our terms of use. 

    I have deleted the credit card fields on your form so I can activate your account again. If you need to collect payment for your form you will need to use our Payment field instead of adding credit card information manually. You can check this article for more information: Setting Up Your First Order Forml

    I have activated your account. Your forms are now accessible. Please avoid adding credit card information on your form to avoid your account to be automatically suspended again.


    Do let us know if you need further assistance.
    Regards.