Form Color is lost as soon as the Designer gets opened

  • ipbr21054
    Asked on February 4, 2017 at 4:51 AM

    Hi,

    This is the form 62115565434352

    When i click inject CSS and "before i touch / edit ANYTHING" your form automatically decides to change my form to a transparent background.

    This happens every time now.

    Please take a look why ?

     

    Thanks

     

  • Boris
    Replied on February 4, 2017 at 8:44 AM

    It looks like there was some corruption with your form's background, so what I would recommend you do to resolve it is to simply reset / refresh the form background color.

    You can do this easily by changing your form's background to any other setting, and then simply change it back to color #0099ff:

    Form Color is lost as soon as the Designer gets opened Image 1 Screenshot 20

    Please let us know should you need any further assistance after that. Thank you.

  • ipbr21054
    Replied on February 4, 2017 at 2:18 PM

    Is that using version 4 as at present i am using version 3.

    If you are to use version 4 for your help / advice i would need to know how to switch to version 4 so i can follow you.

  • Kevin Support Team Lead
    Replied on February 4, 2017 at 10:47 PM

    In the v3 builder you could do this by opening the designer wizard, here's an image as reference: 

    Form Color is lost as soon as the Designer gets opened Image 1 Screenshot 30

    If you want to go to the v4 builder then you only need to open your account settings, there you will find the option to switch the builder version: 

    Form Color is lost as soon as the Designer gets opened Image 2 Screenshot 41

    Hope this helps.