Form encryption indicator is not showing on 4.0 when it is enabled

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    Asked on February 04, 2017 at 09:14 AM

    Hello, since the rolling out of Jotform 4.0 I've experienced a few problems. One being that some of my forms to which should be encrypted are no longer. I went back, corrected the settings (they got defaulted back to not being encrypted) but the forms are not showing the security lock symbolizing they are encrypted. Some of my other forms ARE still showing this, so not sure why these particular ones are not:




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    Answered on February 04, 2017 at 11:02 AM

    I was able to reproduce the problem. The form encryption is actually saving on form but the encryption indicator (green lock icon) isn't showing. It also does not disappear when you disable the encryption.

    I have now raised this to our developers for further investigation. Once this is fixed, we'll let you know here.

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    Answered on February 06, 2017 at 11:28 AM


    Thanks for your feedback. We have just fixed this issue. Please try it one more time and let us know if the problem still persists.