What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form encryption indicator is not showing on 4.0 when it is enabled

    Asked by tntnutritioncoach on February 04, 2017 at 09:14 AM

    Hello, since the rolling out of Jotform 4.0 I've experienced a few problems. One being that some of my forms to which should be encrypted are no longer. I went back, corrected the settings (they got defaulted back to not being encrypted) but the forms are not showing the security lock symbolizing they are encrypted. Some of my other forms ARE still showing this, so not sure why these particular ones are not:

     

    https://form.jotform.com/53375026272150

     

    https://form.jotform.com/62013899552158

     

    https://form.jotform.com/60756812735158 

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 04, 2017 at 11:02 AM

    I was able to reproduce the problem. The form encryption is actually saving on form but the encryption indicator (green lock icon) isn't showing. It also does not disappear when you disable the encryption.

    I have now raised this to our developers for further investigation. Once this is fixed, we'll let you know here.

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    JotForm Developer

    Answered by erhan on February 06, 2017 at 11:28 AM

    Hi,

    Thanks for your feedback. We have just fixed this issue. Please try it one more time and let us know if the problem still persists.

    Best.