My email notifications are not being sent.

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    Asked on February 04, 2017 at 10:32 AM

    My forms are set up to send email notifications to both myself and the customer as each form is submitted. In the last week not all email notifications have been sending.

    In addition the emails generated are not consistent for each registration process completed.

    This process was not set up by myself but has been working flawlessly for quite some time. I looked at the settings on the forms and it seems to me they all look in order but I may be missing something.

    Any help you could give would be greatly appreciated.

    Thank you for your time,

    Kelly Rose

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    Answered on February 04, 2017 at 01:12 PM

    Hello Kelly,

    I'm sorry for the trouble caused to you. 

    I did check your last edited form and did not find any issue with that. You have configured it correctly and you should receive submission emails without any problem. I also checked our email logs and found that submission emails were sent successfully. Please check the logs below:

    [2017-02-03 16:18:36] Submission #361965915791661119 Form #62065605690153 SENT to from, via SENDMAIL 

    [2017-02-03 16:16:21] Submission #361965780791711061 Form #62065618548159 SENT to from, via SENDMAIL 

    [2017-02-03 16:10:49] Submission #361965449791869181 Form #62146144674153 SENT to from, via SENDMAIL 

    I would suggest you to please check your SPAM folder and see if the emails ended up there. 

    If the issue persists,  I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting: 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!