What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My email notifications are not being sent.

    Asked by kjrose66 on February 04, 2017 at 10:32 AM

    My forms are set up to send email notifications to both myself and the customer as each form is submitted. In the last week not all email notifications have been sending.

    In addition the emails generated are not consistent for each registration process completed.

    This process was not set up by myself but has been working flawlessly for quite some time. I looked at the settings on the forms and it seems to me they all look in order but I may be missing something.

    Any help you could give would be greatly appreciated.

    Thank you for your time,

    Kelly Rose

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 04, 2017 at 01:12 PM

    Hello Kelly,

    I'm sorry for the trouble caused to you. 

    I did check your last edited form and did not find any issue with that. You have configured it correctly and you should receive submission emails without any problem. I also checked our email logs and found that submission emails were sent successfully. Please check the logs below:

    [2017-02-03 16:18:36] Submission #361965915791661119 Form #62065605690153 SENT to fourseasonsnaturepreschool@gmail.com from noreply@jotform.com, via SENDMAIL 

    [2017-02-03 16:16:21] Submission #361965780791711061 Form #62065618548159 SENT to fourseasonsnaturepreschool@gmail.com from noreply@jotform.com, via SENDMAIL 

    [2017-02-03 16:10:49] Submission #361965449791869181 Form #62146144674153 SENT to fourseasonsnaturepreschool@gmail.com from noreply@jotform.com, via SENDMAIL 

    I would suggest you to please check your SPAM folder and see if the emails ended up there. 

    If the issue persists,  I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!