What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I was charged for premium subscripiton but my account is in free plan.

    Asked by sbf465 on February 04, 2017 at 10:36 AM


    I have received charges in my Paypal account in the months of November, December and January last, however my account is FREE. I request the immediate return of the amounts charged in the tata of US $ 9.95 x 3 = US $ 29.85

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    JotForm Support

    Answered by ashwin_d on February 04, 2017 at 01:25 PM

    Hello sbf465,

    I did check your account but did not find any attempt or request to cancel your premium monthly subscription. 

    Please note that since you paid your subscription payment through PayPal, you need to cancel your subscription from your own PayPal account. You may like to take a look at the following guide on how to cancel your PayPal subscription:  https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Your PayPal premium monthly subscription id: S-8S927368XC3315628

    Do get back to us once your cancel your subscription and we will send a refund request to our billing team for last two subscription payments.

    Please note that PayPal system does not allow us to process refund for more than 2 months as this is a time frame enough for any customer to file complaints against any extra charges.

    We will wait for your response.

    Thank you!