I was charged for premium subscripiton but my account is in free plan.

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    Asked on February 04, 2017 at 10:36 AM


    I have received charges in my Paypal account in the months of November, December and January last, however my account is FREE. I request the immediate return of the amounts charged in the tata of US $ 9.95 x 3 = US $ 29.85

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    Answered on February 04, 2017 at 01:25 PM

    Hello sbf465,

    I did check your account but did not find any attempt or request to cancel your premium monthly subscription. 

    Please note that since you paid your subscription payment through PayPal, you need to cancel your subscription from your own PayPal account. You may like to take a look at the following guide on how to cancel your PayPal subscription:  https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Your PayPal premium monthly subscription id: S-8S927368XC3315628

    Do get back to us once your cancel your subscription and we will send a refund request to our billing team for last two subscription payments.

    Please note that PayPal system does not allow us to process refund for more than 2 months as this is a time frame enough for any customer to file complaints against any extra charges.

    We will wait for your response.

    Thank you!