What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I was billed more than 30 months but I am on the free plan

    Asked by sbf465 on February 04, 2017 at 10:43 AM


    I have received charges in my Paypal account in the months of November, December and January last, however my account is FREE. I request the immediate return of the amounts charged in the tata of US $ 9.95 x 3 = US $ 29.85


    AND MORE! More than 30 months impropper billing.


    I want the immediate return of the amounts!
  • Profile Image
    JotForm Support

    Answered by Welvin on February 04, 2017 at 01:36 PM

    My colleague has already responded to your first thread regarding this matter. Please update the thread instead, here's the link: https://www.jotform.com/answers/1056707