What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is it possible to setup email notifications to be sent to the email address provided in a submission, when that submission is deleted from the system?

    Asked by mixnutz on February 04, 2017 at 01:16 PM
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    Answered by KadeJM on February 04, 2017 at 06:00 PM

    You can set up your form to send out an autoresponder to the email address that was entered into the email of your form since that is how it functions.

    If you want to delete the submission after it's sent to your form account then you can do this by setting up our autodelete submissions app.

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    Answered by mixnutz on February 04, 2017 at 08:22 PM

    Thanks, but these don't really achieve what I would like. What I would like is that when I delete a submission, the user (the person who filled out the form) is notified that the submission has been deleted. For example, if the person does not come in and pay after 5 days, I delete their submission and they get notified as such. 

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    JotForm Support

    Answered by liyam on February 05, 2017 at 02:39 AM

    Unfortunately, there is no option to setup an email after a submission has been deleted. So currently, what you can do is on the submissions page, you send them an email by either using the Reply or Forward button. This will open a window which you will be able to send an email.

    Thanks.