What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can not log in or reset password

    Asked by Lynette Penick on June 08, 2012 at 12:32 PM

    We are trying to log in to edit one of our forms but our username/password was not working. We tried to reset the password but it said there was no e-mail in use under urmyartstudios@gmail.com. We just recieved a reply to one of our forms so we know that there must be an account under that one. We also tried our second e-mail lynettepenick@yahoo.com with no sucess. Can you help us reset our password?

    Thank you!

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    Answered by AtacanC on June 08, 2012 at 12:40 PM

    I've just checked the email addresses above and it seems that the first email address is associated with a guest account. As far as i can see, you don't have a JotForm account. You are using JotForm as a guest. All you need to do is create a free account using the first email address you provided above and your form will be automatically transferred to your new account.

    Let us know if you need further assistance.

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    Answered by urmyartstudios@gmail.com on June 08, 2012 at 12:45 PM

    Thank you!