What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Bounce list

    Asked by UrbanTails on February 04, 2017 at 04:30 PM

    Hi Jotform, 

    A few weeks ago I discovered that we weren't receiving our forms and when I logged into Jotform to see our missed submissions, a pop up informed me that our email was added to the bounce list. I selected to remove our email from the bounce list but then today I discovered that we weren't receiving our forms again and logged in to receive another pop that said the same thing. Why is this happening?

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    JotForm Support

    Answered by Mike_G on February 05, 2017 at 01:08 AM

    To learn why such thing happens, may I recommend you check the discussion and explanation of one of my colleagues in this thread: What-exactly-is-a-Bounce-List-as-seen-in-the-User-Profile-Settings-Page

    And if you have any further questions, regarding this, please feel free to contact us again anytime.

    Thank you.