Email Bounce list

  • Profile Image
    UrbanTails
    Asked on February 04, 2017 at 04:30 PM

    Hi Jotform, 

    A few weeks ago I discovered that we weren't receiving our forms and when I logged into Jotform to see our missed submissions, a pop up informed me that our email was added to the bounce list. I selected to remove our email from the bounce list but then today I discovered that we weren't receiving our forms again and logged in to receive another pop that said the same thing. Why is this happening?

  • Profile Image
    Mike_G
    Answered on February 05, 2017 at 01:08 AM

    To learn why such thing happens, may I recommend you check the discussion and explanation of one of my colleagues in this thread: What-exactly-is-a-Bounce-List-as-seen-in-the-User-Profile-Settings-Page

    And if you have any further questions, regarding this, please feel free to contact us again anytime.

    Thank you.