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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File upload broken - immediate assistance

    Asked by scprt on June 08, 2012 at 01:22 PM

    So a form I've put in place for several weeks and tested earlier this week is not always displaying a link showing that there was an attachment.  I created a brand new form from a template and tried to upload a file.  No dice.  Is file upload broken?  When will it be fixed?  I have an extremely time sensitive form which I have relied on this service to meet.

    Kevin Benson

    Page URL:
    http://jotformpro.com/form/21595742834966

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    Answered by ItalyTech on June 08, 2012 at 02:46 PM

    Hi, I've tested your form and I've reproduced error one time.. I got failed during upload (in this case, if I press submit you don't receive link on email notification).

    I've decreased file size limit from 500Mb to 300 Mb. I've uploaded 4 files succesfully now.

     

    I suggest you to not increase it again. Let us know if you receive this error again.

     

    Thanks.