Why is my account Autosuspended?

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    Olaolu Winfunke 
    Asked on February 05, 2017 at 01:18 AM

    How did I just get auto suspended? I just created the account..

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    Answered on February 05, 2017 at 09:40 AM

    I have checked and your account timedpickups is autosuspened by our phishing system, because you created a form that is used to collect Credit Card information and that is against JotForm Terms of use.

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I have deleted mentioned fields from your form and I have activated your account. Please do not create forms that are gains our terms of use or your account will be suspended again and we will not be able to activate it. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:




    If you want to charge your users manually at later date, I would suggest you to use on of payment tools that has built in credit card fields like PayPal Pro, Stripe, Authorize.net, Dwolla.

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