What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not receiving info on all the people who register with my form. I'm not sure how to double check who has filled it out.

    Asked by DanielAlbrecht on February 05, 2017 at 04:39 PM

    People have told me they have filled out the form and received the thank you, but they are not showing up as registered.

    Page URL:

  • Profile Image

    Answered by Ian on February 05, 2017 at 08:17 PM

    I checked the submission deletion history and email history of the account and everything appeared normal to me.

    If you could provide us some specific data with date and time, when this happened, so we can check further.



  • Profile Image

    Answered by DanielAlbrecht on February 05, 2017 at 08:45 PM
    I believe some people are not submitting at the end. I tried a test and it
    seemed to work. I put in a note to remind them to do this. Is there a way
    to see if forms are not finished, only filled partially?
  • Profile Image

    Answered by Ian on February 05, 2017 at 10:05 PM

    There is no actual way to save a partially filled form other than submitting it. 

    You might have to highlight the importance of submitting the form, near submit button, to educate the visitors.