Incomplete Payment Dialox box to be Responsive

when I view an incomplete payment on a mobile device, I do not get the option to complete the payment.  I have to move to a desktop in order to complete the payment.  Can it be setup that the button to complete the payment shows up on a mobile device?

Please provide screen shot of what you see on mobile vs Desktop, so we can investigate further.

For Windows you can take a look at this page: 3 Ways to Take a Screenshot in Microsoft Windows - wikiHow

For Mac you can take a look here: How to take a screenshot on your Mac - Apple Support

Linux has a built in screenshot tool since its early stages (to my knowledge at least) so just searching for screenshot or clicking on the PrtScr button should show you the app.

To attach the screenshot to the forum, you should take a look at this thread on our forum: How to add screenshots/images to questions in support forum?

 

The buttons to process the payment are missing.

Here is the screenshot from iphone/ipad.  

 

Here is a screen shot from desktop

Thanks for sharing the screenshots.

A work around can be , to check the page in the landscape mode (horizontal view) on mobile phone.

I am still forwarding this request to our developer team. 

We will inform you here once we have updates on the status.

 

 

The buttons are not showing on mobile landscape or portrait didnt matter

thanks for your help!!

Hi,

I can see that the issue has already been escalated to our second level for fixing. Rest assured you will be informed in this thread once there are any news.

Regards