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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete Payment Dialox box to be Responsive

    Asked by haggis on February 05, 2017 at 06:00 PM
    when I view an incomplete payment on a mobile device, I do not get the option to complete the payment.  I have to move to a desktop in order to complete the payment.  Can it be setup that the button to complete the payment shows up on a mobile device?
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    Answered by Ian on February 05, 2017 at 10:36 PM

    Please provide screen shot of what you see on mobile vs Desktop, so we can investigate further.

    For Windows you can take a look at this page: 3 Ways to Take a Screenshot in Microsoft Windows - wikiHow

    For Mac you can take a look here: How to take a screenshot on your Mac - Apple Support

    Linux has a built in screenshot tool since its early stages (to my knowledge at least) so just searching for screenshot or clicking on the PrtScr button should show you the app.

    To attach the screenshot to the forum, you should take a look at this thread on our forum: How to add screenshots/images to questions in support forum?


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    Answered by haggis on February 06, 2017 at 06:38 PM

    The buttons to process the payment are missing.

    Here is the screenshot from iphone/ipad.  


    Here is a screen shot from desktop

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    Answered by Ian on February 06, 2017 at 08:26 PM

    Thanks for sharing the screenshots.

    A work around can be , to check the page in the landscape mode (horizontal view) on mobile phone.

    I am still forwarding this request to our developer team. 

    We will inform you here once we have updates on the status.



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    Answered by haggis on February 06, 2017 at 09:36 PM

    The buttons are not showing on mobile landscape or portrait didnt matter

    thanks for your help!!

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    JotForm Support

    Answered by Chriistian on February 07, 2017 at 01:09 AM


    I can see that the issue has already been escalated to our second level for fixing. Rest assured you will be informed in this thread once there are any news.