What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Não consigo abrir um arquivo no celular.

    Asked by JCLAUDIOSGO on February 05, 2017 at 06:46 PM

    Pessoal

     

    Tudo bem ?

     

    Estou utilizando a opção em anexo, porém não abre no celular (android 6.0) para selecionar um arquivo, somente no computador, o que posso fazer para resolver isto ?

     

    Grato

     

    Jorge

     

    Page URL:
    https://form.jotformz.com/70354284190656

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Chriistian on February 05, 2017 at 11:08 PM

    I did some tests on my android device and so far I was able to upload a file using the upload field without any issue. I have cleared your form cache to refresh the form. Can you please try clearing the browser cache and see if the issue still persists?

    I will wait for your response.
    Regards.

  • Profile Image

    Answered by JCLAUDIOSGO on February 06, 2017 at 06:48 PM

    Amigo

     

    Desenvolvi um aplicativo e tento acessar por ele o upload, mas sem sucesso.

     

    Limpei o cache mas sem sucesso.

     

    http://app.vc/taskintraserviceprivado

     

    No navegador funciona, mas quando executo o apk não.

     

    Grato

     

    Jorge

  • Profile Image
    JotForm Support

    Answered by Chriistian on February 06, 2017 at 08:48 PM

    I checked your app on android but I am still unable to replicate the issue. I was able to upload a file to the form successfully.

    I checked the code on the form and I can see that the form is embedded using it's direct link into your app's iframe holder. If possible can you try using the iFrame embed code on this guide instead: Getting the form iFrame code.

    Alternatively, you may also try getting the full source code to embed to your app: How to get the Full Source Code of your Form

    Please let us know how it goes.
    Regards.

  • Profile Image

    Answered by JCLAUDIOSGO on February 08, 2017 at 04:58 PM

    Pessoal

     

    Acredito que para replicar o problema, vocês precisariam instalar meu apk para obter o problema,como faço para enviar este apk ?

     

    Grato

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 08, 2017 at 06:30 PM

    You may email it to support@jotform.com and include this thread # in the subject (1057288), we will test the app on our end, though I think would not be possible to get the form working in a mobile app since forms are most designed to work on web environment and the APK code may also affect this functionality, if possible I would suggest you to instead redirect your user to the form to be opened in the web browser and then go back to the app.