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    Test Email does not send email to my recipient

    Asked by Goldie6175 on February 05, 2017 at 08:43 PM

    I changed the email for the forms to be emailed to a new email address, but when I try to test it it is going to my email.  Shouldn't the test be going to the "recipient" email I entered?

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    JotForm Support

    Answered by candy on February 06, 2017 at 01:24 AM


    As far as I understand, you click "Test Email" feature in the email settings. The "Test Email" option sends the test email to the account email, not to a recipient. This is the normal case of working logic of the "Test Email" feature.

    If you want to test your recipient email address, you should open your form in a web browser and fulfill it.

    If you want to know more about Notification email, please check our related guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Thanks in advance.

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    Answered by Goldie6175 on February 06, 2017 at 12:04 PM

    Thanks, but I put set the notification email to go to exhibitor.vegexpo@gmail.com and that is where I thought the test email would go.

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    Answered by Goldie6175 on February 06, 2017 at 12:50 PM

    OK -- I filled out the form and it went to the right email box.  Only thing was I had to actually pay for something to sent it through, but I refunded myself.  All is good.

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    JotForm Support

    Answered by david on February 06, 2017 at 02:14 PM

    The test email will always be sent to the default address associated with your account.  To test further emails requires sending a submission through the form, as you have seen.  Most of our payment processors have a sandbox or test mode that can be used for such cases should you need to test again.