Notifications are received only by one of the recipient e-mail.

  • AdcockRealEstate
    Asked on February 5, 2017 at 10:44 PM

    When the buyer selects the agent Andrew & Nikki the offer form should be emailed to both Andrew@adcock.com.au and nikki@adcock.com.au but it is only coming to me (Andrew)

    This has worked fine in the past its just not today.

    Could you please help me rectify this.

    Thanks
    Andrew Adcock

  • Rose
    Replied on February 6, 2017 at 2:10 AM

    We are sorry for the inconvenience. 

    As I checked given recipient e-mails, nikki@adcock.com.au  was in the bounce list because of the following reason. Please note that I removed it from the bounce. 

    Notifications are received only by one of the recipient e mail Screenshot 40

    On the other hand, When I checked your mail, log, nikki@adcock.com.au  seemed to receive all the notification as you. 

    Notifications are received only by one of the recipient e mail Screenshot 51

    I also sent a test submisison before remove nikki@adcock.com.au  form the bounce, my test submisison was also sent both of you successfully. 

    Notifications are received only by one of the recipient e mail Screenshot 62

    However, it should have gave warning on your mail log about bounce but not. Could you please tell nikki@adcock.com.au to check spam folder and mark Jotform e-mails as not spam if found there.