What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Notifications are received only by one of the recipient e-mail.

    Asked by AdcockRealEstate on February 05, 2017 at 10:44 PM

    When the buyer selects the agent Andrew & Nikki the offer form should be emailed to both Andrew@adcock.com.au and nikki@adcock.com.au but it is only coming to me (Andrew)

    This has worked fine in the past its just not today.

    Could you please help me rectify this.

    Andrew Adcock

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Rose on February 06, 2017 at 02:10 AM

    We are sorry for the inconvenience. 

    As I checked given recipient e-mails, nikki@adcock.com.au  was in the bounce list because of the following reason. Please note that I removed it from the bounce. 

    On the other hand, When I checked your mail, log, nikki@adcock.com.au  seemed to receive all the notification as you. 

    I also sent a test submisison before remove nikki@adcock.com.au  form the bounce, my test submisison was also sent both of you successfully. 

    However, it should have gave warning on your mail log about bounce but not. Could you please tell nikki@adcock.com.au to check spam folder and mark Jotform e-mails as not spam if found there.