The subtotal is not showing the shipping consistently for all products.

  • shucksonthebeach
    Asked on February 6, 2017 at 3:03 AM

    On my form the subtotal is not showing the shipping consistently for all products

    It is set at a flat rate shipping of 7 dollars.  How do I make it show up at all times

  • Özlem JotForm Developer
    Replied on February 6, 2017 at 3:25 AM

    Hi,

    I have cloned your form to my side.

    When I selected the first item in the product list, there is no issue in the 'Shipping'. The problem starts after "Wish Upon A Pearl Cage Necklace - Twister $ 59.95" in the product list. 

    Could you please give me some time to check the properties of the other products? 

    I'll back to your as soon as possible.

    Thank you.

  • Özlem JotForm Developer
    Replied on February 6, 2017 at 6:57 AM

    Hi,

    I made more investigation on my form. I noticed that after you update the Purchase Order, your issue was fixed. Please follow the instruction below:

    #1- Open Payment Settings.

    The subtotal is not showing the shipping consistently for all products Screenshot 50

    #2- Click Shipping and make disable the shipping. After that, please close the window. Make sure this change is saved.

    The subtotal is not showing the shipping consistently for all products Screenshot 61

    #3- Finally, please enable shipping again.

    The subtotal is not showing the shipping consistently for all products Screenshot 72

     

    Please look at the following video if you need more details:

    The subtotal is not showing the shipping consistently for all products Screenshot 83

    If you need any other details, please feel free to let us know.

    Thank you.