The subtotal is not showing the shipping consistently for all products.

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    shucksonthebeach
    Asked on February 06, 2017 at 03:03 AM

    On my form the subtotal is not showing the shipping consistently for all products

    It is set at a flat rate shipping of 7 dollars.  How do I make it show up at all times

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    olivia
    Answered on February 06, 2017 at 03:25 AM

    Hi,

    I have cloned your form to my side.

    When I selected the first item in the product list, there is no issue in the 'Shipping'. The problem starts after "Wish Upon A Pearl Cage Necklace - Twister $ 59.95" in the product list. 

    Could you please give me some time to check the properties of the other products? 

    I'll back to your as soon as possible.

    Thank you.

  • Profile Image
    olivia
    Answered on February 06, 2017 at 06:57 AM

    Hi,

    I made more investigation on my form. I noticed that after you update the Purchase Order, your issue was fixed. Please follow the instruction below:

    #1- Open Payment Settings.

    #2- Click Shipping and make disable the shipping. After that, please close the window. Make sure this change is saved.

    #3- Finally, please enable shipping again.

     

    Please look at the following video if you need more details:

    If you need any other details, please feel free to let us know.

    Thank you.