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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The subtotal is not showing the shipping consistently for all products.

    Asked by shucksonthebeach on February 06, 2017 at 03:03 AM

    On my form the subtotal is not showing the shipping consistently for all products

    It is set at a flat rate shipping of 7 dollars.  How do I make it show up at all times

    Page URL:
    https://form.jotform.com/70331017610137

  • Profile Image
    JotForm Support

    Answered by olivia on February 06, 2017 at 03:25 AM

    Hi,

    I have cloned your form to my side.

    When I selected the first item in the product list, there is no issue in the 'Shipping'. The problem starts after "Wish Upon A Pearl Cage Necklace - Twister $ 59.95" in the product list. 

    Could you please give me some time to check the properties of the other products? 

    I'll back to your as soon as possible.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by olivia on February 06, 2017 at 06:57 AM

    Hi,

    I made more investigation on my form. I noticed that after you update the Purchase Order, your issue was fixed. Please follow the instruction below:

    #1- Open Payment Settings.

    #2- Click Shipping and make disable the shipping. After that, please close the window. Make sure this change is saved.

    #3- Finally, please enable shipping again.

     

    Please look at the following video if you need more details:

    If you need any other details, please feel free to let us know.

    Thank you.