What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    form.jotformeu.com unexpectedly closed the connection.

    Asked by myyalniz on February 06, 2017 at 06:45 AM
    This site can’t be reached

    form.jotformeu.com unexpectedly closed the connection.


    Checking the connection Checking the proxy and the firewall


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    JotForm Support

    Answered by Rose on February 06, 2017 at 06:56 AM

    Thank you for reporting us.

    We have realised this last week but the issue should be fixed now. Could you please try it again? 

    If not please provide us your External IP and DNS details to allow us making a further investigation.

    As a temporary solution, you can use your form by visiting as following URL. You just need to delete the eu part on the form url for your other forms.


    If you embed your form to any website, you just need to replace form urls in the embed code as mentioned above.

    If you need any further assistance by our side, please do let us know. 

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    Answered by myyalniz on February 06, 2017 at 07:17 AM

    I am in Istanbul and tried since yesterday and it is not working.

    Thank you,


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    JotForm Support

    Answered by Welvin on February 06, 2017 at 07:20 AM

    Thank you for the update. We have already raised this matter with our backend team. You'll get an update on this thread once the problem is resolved. 

    Would you mind giving us the external IP and DNS as originally asked by my colleague? The information would help us with the investigation. 

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    Answered by myyalniz on February 06, 2017 at 07:29 AM

    My IP is

    DNS is Turk telecom DNS s

    Thank you

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    JotForm Support

    Answered by seth on February 06, 2017 at 07:40 AM


    I forwarded the information to our developers. We will notify you via this thread when the issue is fixed.

    Please try using another domain of JotForm:



    Thank you.