What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my email is bouncing?

    Asked by capconnect on February 06, 2017 at 07:20 AM

    Hi, received an email today to day that my registered email f.ayhan@cap-connect.com was bouncing.

    This is the same email I've used throughout, is a valid address  and I received several emails last week on earlier queries form your site. 

    I've retyped it again. hopefully this should fix.

     

    thanks

    Funda

     

    Screenshot
  • Profile Image
    JotForm Support

    Answered by candy on February 06, 2017 at 07:27 AM

    Dear Funda,

    We're sorry for the inconvenience you have.

    I've checked your account email f.ayhan@cap-connect.com and it was on the bounce list as you can see the screenshot below with its reason:

    I've removed your email from both the bounce list and unsubscribe list.

    There should not be any problem in your email address now.

    Moreover, you can check if your email is in our bounce list or not and if the email address is in our bounce list, you can remove it as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, please check related guide for more detailed information about preventing email bouncing related issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you need further assistance or if you have any doubt, please do not hesitate to contact us.

    Thank you.