- capconnectAsked on February 06, 2017 at 07:20 AM
Hi, received an email today to day that my registered email firstname.lastname@example.org was bouncing.
This is the same email I've used throughout, is a valid address and I received several emails last week on earlier queries form your site.
I've retyped it again. hopefully this should fix.
- JotForm SupportcandyAnswered on February 06, 2017 at 07:27 AM
We're sorry for the inconvenience you have.
I've checked your account email email@example.com and it was on the bounce list as you can see the screenshot below with its reason:
I've removed your email from both the bounce list and unsubscribe list.
There should not be any problem in your email address now.
Moreover, you can check if your email is in our bounce list or not and if the email address is in our bounce list, you can remove it as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Also, please check related guide for more detailed information about preventing email bouncing related issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If you need further assistance or if you have any doubt, please do not hesitate to contact us.