Our forms are not working

  • Profile Image
    berem
    Asked on February 06, 2017 at 07:46 AM

    I thing have ssl problem.

    https://form.jotformeu.com/jsform/70263042194348   Bu site güvenli bağlantı sağlayamıyor

    form.jotformeu.com geçersiz bir yanıt gönderdi.

     

    Ağ Teşhislerini çalıştırmayı deneyin.

     

    ERR_SSL_PROTOCOL_ERROR
  • Profile Image
    Helen
    Answered on February 06, 2017 at 08:16 AM

    Hello,

    Thank you for contacting us.

    We already know this issue and working on it. Please provide us your external IP and DNS details. I will escalate this information to our developers.

    For the temporary solution, you can use this URL:  http://www.jotform.com/form/70263042194348 instead of http://www.jotformeu.com/form/70263042194348. Also, you must change to your embed code to:

     <iframe id="JotFormIFrame-70263042194348" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/70263042194348" frameborder="0" style="width:100%; height:2948px; border:none;" scrolling="no"> </iframe> <script type="text/javascript"> window.handleIFrameMessage = function(e) { var args = e.data.split(":"); var iframe = false; if (args.length > 2) { iframe = document.getElementById("JotFormIFrame-" + args[2]); } else { iframe = document.getElementById("JotFormIFrame"); } if (!iframe) return; switch (args[0]) { case "scrollIntoView": iframe.scrollIntoView(); break; case "setHeight": iframe.style.height = args[1] + "px"; break; case "collapseErrorPage": if (iframe.clientHeight > window.innerHeight) { iframe.style.height = window.innerHeight + "px"; } break; case "reloadPage": window.location.reload(); break; } var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false; if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) { var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)}; iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*"); } }; if (window.addEventListener) { window.addEventListener("message", handleIFrameMessage, false); } else if (window.attachEvent) { window.attachEvent("onmessage", handleIFrameMessage); } if(window.location.href && window.location.href.indexOf("?") > -1) { var ifr = false; if (args.length > 2) { ifr = document.getElementById("JotFormIFrame-" + args[2]); } else { ifr = document.getElementById("JotFormIFrame"); } var get = window.location.href.substr(window.location.href.indexOf("?") + 1); if(ifr && get.length > 0) { var src = ifr.src; src = src.indexOf("?") > -1 ? src + "&" + get : src + "?" + get; ifr.src = src; } } </script>

     

     

    Thank you for your understanding.