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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Analytics lacks to analyze/compare all form views/submissions

    Asked by Masalamedia on February 06, 2017 at 09:32 AM

    I keep hitting view limits; theres no way for me to ascertain which form(s) are driving my heaviest traffic without going through each form, one by one, in a maddening and time consuming goose chase.


    Can you not simply provide a list of forms in a simple grid that shows basics - 

     

    FORM NAME

    # OF VIEWS

    # OF SUBMISSIONS

     

    So basic yet so missing. If you're going to hinder your clients with this form view limit, you need to give us better tools to view/manage that usage quota.

  • Profile Image
    JotForm Support

    Answered by olivia on February 06, 2017 at 10:36 AM

    Hi,

    We are sorry for the issue and thank you for your request.

    We have no such a feature yet so I have raised this issue to our developers now. They will work on your issue. I cannot give you a time frame when it will be implemented. It depends on the workload of your developers. When they fix your issue, they will back to you as soon as possible.

    Thank you for your understanding.

  • Profile Image

    Answered by paul714 on February 06, 2017 at 10:43 AM

    Something is very fishy... I never had a problem until this 4.0 upgrade.

     

    Now i have upgraded twice, and yet my form submission are down.

     

    What are they doing ??

     

    I think we are getting SPAMMED or SCAMMED!

     

    Which is it?

  • Profile Image

    Answered by paul714 on February 06, 2017 at 10:48 AM

    Are they count complete forms or all the request to get a form from Jots?

    My guess is the later with 7+ request per download...

     

    FIX your COUNT JotForm Engineers !!

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    JotForm Support

    Answered by ashwin_d on February 06, 2017 at 12:30 PM

    Hello paul714,

    I did check your account and found that two of your form is receiving majority of the form views. Please check the screenshot below:

    DNA Group Application Membership

     

    DNA Schaumburg - SBA Groups 

     

    Have you embedded these forms in your website? Please note that if your webpage is loaded, it will also load the embedded form as well and count a valid form view. 

    Please review your webpage where you have embedded your form which is generating these many form views. I would suggest you to please use your form's direct URL in your webpage instead of embedding it.

    Thank you!

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    Answered by paul714 on February 06, 2017 at 02:29 PM

    that is impossible.

     

    You guys are smoken something.

    The site is only 10 days old , just got index, and there is no way this is valid.

     

    Fix and refund my account a set to appropriate level 1 k / per-month

     

    This is a lot of BS

     

    Been an engineer and web developer for over 25 years.

     

    The site IS NOT GETTING THAT MUCH TRAFFIC.

     

    FIX ASAP

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    Answered by paul714 on February 06, 2017 at 03:04 PM

    SEND ME REAL STATS not that BS.

    I will expect an answer ASAP and my account level reset and a refund ASAP !!

    I have attached M server stats. 

    The entire site has had less than 1,800 pages views since it was built last WEEK!

     

    SEE SEVER STATS from 1:54 PM Chicago on Feb 6, 2017

    Total pages servers only 1221 in Feb.

    STOP CHEATING US 

    STOP USING HHTP server request as your counter ... Wake UP !!!!!!! Please !!

     

    DO I need to draw you a big red arrow?

     

    FIX your MATH.

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    JotForm Support

    Answered by Welvin on February 06, 2017 at 04:43 PM

    We're sorry, but we are counting the form views from your entire list of forms, not just a single form on your website. The forms that were mentioned by my colleague are just part of it. You have 32 forms in your account. 

    I have re-calculated your form views, and the result is the same. But nevertheless, I will raise this matter to our developer and ask them if they can provide us with a more detailed report about your current form views. We will keep you updated. 

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    JotForm Support

    Answered by Welvin on February 06, 2017 at 04:46 PM

    I will be creating the ticket on this thread: https://www.jotform.com/answers/1058308

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    Answered by paul714 on February 07, 2017 at 05:40 AM

    As i asked before..

     

    send analytics as a XLS sheet for all my forms.

    Also i want to see a 3 month history...

    It will indicate when this issue arose.

     

    I have gone through all my site stats and AGAIN NO WAY AM I GETTING those #'s.

    My Clients and I are not happy, I will check out your company on BBB-California.

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    Answered by paul714 on February 07, 2017 at 05:43 AM

    Also need explanation of how you get almost 90K view when the the site total web page view is less than 2K.

     

    Again How do your engineers calculate views?

    And, how did it change in the past 60-90 days.

     

    How could you not see this problem?

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    JotForm Support

    Answered by olivia on February 07, 2017 at 06:14 AM

    Hi @paul714,

    We are sorry for the issue.

    My colleague, Welvin, was already raised your issue to our developers via this thread. Please follow your issue from the link: https://www.jotform.com/answers/1058308 

    On the other hand, you can open new threads for your other questions. This makes easy to follow the issue. Please open a new thread in Support Forum to ask any of your questions.

    Finally, please have a look at the guide and the article below about the issue "Again How do your engineers calculate views?":

    Form-View-Limits-What-is-it-all-about 

    Announcing-Pricing-Modification-Form-View-Limits 

    Thank you.