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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    bounce email

    Asked by StaffMidAm on February 06, 2017 at 10:11 AM

    Why is my work email on the bounce list?

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    JotForm Support

    Answered by Aury on February 06, 2017 at 11:26 AM


    The reasons why the email address in in bounced, can be many, but if the email is in the bounce list it means that your server is rejecting the emails (either all, some, or under specific circumstances), The email address associated with the account, was in bouce list as follows:

    I removed it from bounce list and you will be able to continue to receive email notifications. Please go ahead to view your submissions from our site, follow this guide: http://www.jotform.com/help/269-How-to-view-Submissions.

    You are able to set up alert to prevent your email addresses in bounced and also to remove your email address from bounce list, please follow these guides:


    I hope this information helps.