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    the autoconfirmation email is missing the details

    Asked by juan7707 on February 06, 2017 at 10:31 AM

    the email autoresponder is missing the details of one of the field (tipo de cita medica), I used a widget configurable list, but even though the PDF shows the details, in the body email, the information is missing.

    Besides, I dont know how to configurate the look and feel of other configurable field that I used because in showing with symbols

    Page URL:
    https://form.jotform.co/juan7707/solicitud-de-examen-medico-de-vida-

    Screenshot
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    JotForm Support

    Answered by ashwin_d on February 06, 2017 at 12:07 PM

    Hello juan7707,

    It seems you must have edited your email alert and then made the changes in your form. Please note that if you edit your email alert, any changes you make in your form will not reflect in email alert.

    The best way to solve this problem is to delete the existing email alert form your form and add a new one. A new email alert will always include all your form fields. You may like to take a look at the following screenshot on how to delete email alert and add a new email alert:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by juan7707 on February 08, 2017 at 06:19 PM

    thanks I did it, but I´m still receiving the same error, besides one of the fields is missed

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    JotForm Support

    Answered by Kevin_G on February 08, 2017 at 10:08 PM

    I found the missing field was fixed with redoing the email, but the problem with the widget still persists, after inspecting further the widget seems like it is happening with this is an isolated issue with this specific widget. 

    I tried added a new one with the exact configuration and it worked fine: 

    May be possible for you try replace the widget with a new one? 

    If so, please try and let us know if the problem persists. 

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    Answered by juan7707 on February 09, 2017 at 09:56 AM

    many thanks, I will try.

    I have another doubt, how can I show the months in spanish?
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    JotForm Support

    Answered by AIDAN on February 09, 2017 at 11:49 AM

    Hi, I have separated your question into a new thread, and we will be addressing it ASAP.

    We try to keep every thread about a single question/request. Thank you in advance for your understanding.

    You will be notified of our reply via the new threadhttps://www.jotform.com/answers/1061659