What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload files are missing I'm getting a 404 error

    Asked by hispeed on February 06, 2017 at 10:51 AM
    Submission Date
    2017-01-31 16:14:01
    First Name
    Preston
    Last Name
    Arnold
    Email
    Prestonarnold12345@gmail.com
    Phone
    6013170728
    Address
    5347 Kristy Ln
    City
    Southaven
    State
    Mississippi
    Zip Code
    38671
    Applying For
    Inside Sales Representative
    Upload Resume Upload Application Upload Background Release Upload Driver Questionnaire Motor Vehicle Report Drug Free Workplace Program
    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 06, 2017 at 12:34 PM

    I was unable to find the files on our servers, the only one that seems to be properly uploaded is this one: Hispeed Drug Free Workplace.pdf 

    I have also tested your form and all the files were submitted correctly, they are available in the submissions page. 

    I would suggest you to ask your submitter to send the files again and ask to remove  spaces from the files names, you could provide the edit link for that submission so he / she does not have to enter all the info again, to do so simply replace the highlighted part from the link below: 

    www.jotform.com/edit/357396118142668900 

    If the problem persists, please let us know.