What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not sending submissions to e-mail

    Asked by salsabor on February 06, 2017 at 10:58 AM

    Hello,

     

    I have a question / problem. I saw today, that our forms are not sending with email. All the time it worked. The last email I reached was from January 30th and just one from today. I think I am missing arround 90 mails.

    What can be the problem? Can you help me?

     

    Greetings,

    Michael

  • Profile Image
    JotForm Support

    Answered by Kiran on February 06, 2017 at 12:45 PM

    I have checked the email history log of your account and see that the emails are being sent from our end without any issue.

    I have also checked if the email address in the bounce list and it is not listed there. Could you check if the emails are being landed in the Spam folder? Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.