What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was I charged for another month of the Bronze Plan if I already cancelled?

    Asked by msmonique0919 on February 06, 2017 at 11:22 AM

    I would like to receive a refund and would like to downgrade from Bronze to the free plan.  Thanks!

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    Answered by KadeJM on February 06, 2017 at 12:58 PM

    We do apologize about this billing issue you are having and thanks for letting us know.

    I've looked into this problem and found that this happened because your subscription wasn't cancelled yet.

    This is due to having a paypal subscription which is not automatically cancelled on our end.

    To rectify this situation it's best to log into your paypal account and cancel it on your end to expedite this process otherwise you must wait for us to do it from our end which can sometimes take awhile unless you inform us as you have here in the forum.

    In the future if you need to cancel again please refer to this guide https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription.

    I've also added your request for a refund to our paypal refund queue to be reviewed by our Billing Team from my end so this may take roughly 2-3 days and if approved be credited back to you.