What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I remove spacing in my JotForm auto emails?

    Asked by GracePower on February 06, 2017 at 12:13 PM

    For some reason some of my emails that are being generated from a Jotform form are adding additional spaces in the formatting and are appearing like the initially attached screenshot. However when creating them they look like they should appear like the next attached screenshot. 

    I am hesitant to redo the emails as I have a lot of conditionals attached to them. 

    Any help would be much appreciated! 


    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on February 06, 2017 at 01:39 PM

    I cloned your form to test it and the spacing in the notification email matches the spacing that is set in JotForm:


    If you want this to be single spaced rather than double, you would need to update the autoresponders and remove the extra spaces.  This will not affect the conditions associated with those emails.

  • Profile Image

    Answered by GracePower on February 07, 2017 at 07:22 AM

    Hi there, 

    Thanks for you email. 

    So, we don't want the lines to be cut as they have been for example between 'and' and 'conditions', or for and the. 

    Is there anyway this formatting error can be edited? 

    How do I update autoresponders and remove extra spaces if this will solve the problem?

    Thanks again, 


  • Profile Image
    JotForm Support

    Answered by Jim_R on February 07, 2017 at 07:24 AM

    Hello Grace, I saw another thread you created about this here https://www.jotform.com/answers/1058887 My colleague will be handling that thread shortly. Thanks!

  • Profile Image

    Answered by GracePower on February 07, 2017 at 07:29 AM

    Thank you I look forward to hearing from you.