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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When my form is used, two people need to receive notification emails. How can I get the second person to receive notification emails?

    Asked by PondMoon on February 06, 2017 at 01:38 PM

    The second person who should be receiving notification emails is not getting the notifications.  When I try to test the notification it still goes only to my email address.  In fact, I can't even seem to get his email address entered as a "recipient email".  He has sbcglobal.

    Page URL:
    https://form.jotform.com/61056238930959

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    JotForm Support

    Answered by david on February 06, 2017 at 02:46 PM

    I checked our email logs for the address in your most form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed the address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List