What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I do not receive email notifications from any submissions.

    Asked by purplecow on June 08, 2012 at 09:28 PM

    Account details: Username: purplecow

    Contact Us Form

    When I open my account at Jotform I see that there are submissions but there is no email notifications on my email the one I designate at recipient email

    The Test Email worked but the new submissions was not send

    Page URL:

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    JotForm Support

    Answered by idarktech on June 08, 2012 at 10:16 PM


    Could you please try to change your Form Sender  E-mail to noreply@jotform.com? To do that please follow the guide below:

     1. While on your form, Click Setup & Embed then E-mail Alerts

    2. Open Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com, just like below:

    Also, ensure that noreply@jotform.com is in your trusted senders list.

    Please let us know if the problem still persist after that, so that we can further assist you on this matter. Thanks!