I do not receive email notifications from any submissions.

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    Asked on June 08, 2012 at 09:28 PM

    Account details: Username: purplecow

    Contact Us Form

    When I open my account at Jotform I see that there are submissions but there is no email notifications on my email the one I designate at recipient email

    The Test Email worked but the new submissions was not send

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    Answered on June 08, 2012 at 10:16 PM


    Could you please try to change your Form Sender  E-mail to noreply@jotform.com? To do that please follow the guide below:

     1. While on your form, Click Setup & Embed then E-mail Alerts

    2. Open Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com, just like below:

    Also, ensure that noreply@jotform.com is in your trusted senders list.

    Please let us know if the problem still persist after that, so that we can further assist you on this matter. Thanks!