What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why won't Jotform send me a password reset email?

    Asked by Matt  on February 06, 2017 at 02:34 PM

    I have sent multiple requests, but none of them are going through. Jotform says the email was sent successfully, but it never arrives.

  • Profile Image

    Answered by KadeJM on February 06, 2017 at 03:46 PM

    We do apologize about any trouble you might be having with receiving the password reset email for your jotform account.

    I've tested this and it is working on my end normally.

    Also, your account is active and I don't see your email in our bouncelist.

    Have you tried checking your spam folder to see if it ended up there?