What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form views are not counted correctly

    Asked by paul714 on February 06, 2017 at 03:41 PM

    SEND ME REAL STATS not that BS.

    I will expect an answer ASAP and my account level reset and a refund ASAP !!

    I have attached M server stats. 

    The entire site has had less than 1,800 pages views since it was built last WEEK!

     Your stats are not even close to REAL. FIX and refund ASAP !!!! You Claim 89,339 yet my TOTAL PAGE views are only 1,021-FEB. EXPLAIN Your MATH...

    SEE SEVER STATS from 1:54 PM Chicago on Feb 6, 2017

    Total pages servers only 1221 in Feb.


    STOP USING HHTP server request as your counter ... Wake UP !!!!!!! Please !!


    DO I need to draw you a big red arrow?


    FIX your MATH.

  • Profile Image
    JotForm Support

    Answered by Kiran on February 06, 2017 at 05:14 PM

    We are sorry for the inconvenience this may have caused. I see that the issue is already been addressed by one of our team members on your other thread below:


    If you have any questions in this regard, we request you to follow-up on the other thread. 

    Thank you!