What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Getting a Violation of Terms message when trying to log in...?

    Asked by SquareSpot on June 09, 2012 at 01:30 AM

    Hi, I went to login to our Jotform account and received a popup stating the account has been suspended for violation of the Terms of Use.

    Do you know what this could be? We have used Jotform for quite some time now and have never misused it in any way.

    I need to get into our account.  Please help.


    Thank you.

    Slade Zumhofe

  • Profile Image

    Answered by ItalyTech on June 09, 2012 at 02:43 AM

    Hi Slade,

    your account was automatically suspended due a "possible" pishing form.

    In fact your form 21226013160940 contains only one password field (ftp password).

    However, I've checked all your forms, and I can see that you never scamed but you're serious and professional.

    I've whitelisted all your forms and activated your account again.

    Please note that according our t.o.s. it's prohibited to use a "password fields" in order to avoid pishing forms.

    BTW your account are back and you can work again with JotForm ! :)

    Hope this help you.