What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does body of ticket sent to receiver contain a merged/jumbled verison of PDF file?

    Asked by DAVISMVC on February 06, 2017 at 05:58 PM

    Attached jpeg.

    Screenshot
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    JotForm Support

    Answered by Kiran on February 06, 2017 at 09:30 PM

    I have cloned your form and when tested it, I see that the notification and auto-responder received normally with the PDF attachment. As I check the screenshot, it looks like that the email is being checked on an email client like Outlook, etc. If so, could you try checking the email in the web-based interface and see if it is displayed correctly?

    Also, you may try adding a new notification to the form and see if that works. Let us know if you need any further assistance. We will be happy to assist.