What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One of my forms is disabled. Why?

    Asked by cloudyireland on February 06, 2017 at 06:01 PM

    Its not set as disabled, any ideas?

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    JotForm Support

    Answered by Kiran on February 06, 2017 at 09:35 PM

    Your account is suspended by our automated anti-phishing system which is strict to scan each form to calculate the probability of phishing activities due to the word Credit card used in the form. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    I have checked your JotForm and see that it is clean and normal. I have activated your account and you should be able to access the forms normally. 

    We are sorry for the trouble caused.