Recipients are unable to receive emails.

  • Profile Image
    Asked on February 06, 2017 at 06:06 PM

    Our company is using Gsuite and we have a group set up.  It is not working but individual emails work fine as recipients. Please advise.

  • Profile Image
    Answered on February 06, 2017 at 09:39 PM

    I checked our logs and it appears that the email address was previously in the bounce list, which may be why you were unable to receive the emails. However, this address has now been removed from the list so the next emails should send successfully.

    To prevent further bouncing issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    If you are still unable to receive the emails, please do let us know.