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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Recipients are unable to receive emails.

    Asked by skylinebilling on February 06, 2017 at 06:06 PM

    Our company is using Gsuite and we have a group set up.  Info@skylinebilling.com.  It is not working but individual emails work fine as recipients. Please advise.

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    JotForm Support

    Answered by Chriistian on February 06, 2017 at 09:39 PM

    I checked our logs and it appears that the email address Info@skylinebilling.com was previously in the bounce list, which may be why you were unable to receive the emails. However, this address has now been removed from the list so the next emails should send successfully.

    To prevent further bouncing issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    If you are still unable to receive the emails, please do let us know.