What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I did not receive any notification email once form has been submit?

    Asked by putra86 on February 06, 2017 at 08:17 PM

    Dear support,

     

    i do link the email in the form for the notification, but once i try to keyin and submit the form, i didn't receive any autoresponce email. please asist this matter.

     

    link of my form: https://form.jotform.me/70358185422456

     

    regards,

    Akmal

    akmal@wiyatravel.com

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on February 06, 2017 at 11:04 PM

    The email address info@wiyatravel.com was added to the bounce list, which is why the email notifications failed to send. I have now removed your address from the list so the next notifications should send successfully. 

    To prevent further bouncing issues, please see our guide here on How to Prevent Email Bouncing Related Issues.
    Regards.