- Mike SchaefferAsked on February 06, 2017 at 09:13 PM
What I"m wondering is if jotform sends any kind of advance notification that tier limits are being via e-mail before shutting off the form? We can periodically check the site, of course, but e-mail notification would be more convenient. Related: assuming we need to upgrade service levels, how long does it take between the time we make the upgrade request and the upgrade takes effect.
- IanAnswered on February 07, 2017 at 12:18 AM
Generally, a notification will be sent to the registered email address when the submissions count reaches 80%. The user will be kept notified at some intervals until the account reaches its limit. Once the account is overlimit, the account is tagged as overlimit and will be scheduled to downgrade. You'll be given a day or two to upgrade the account. If the account is not upgraded, the forms shall be disabled and no further submissions are allowed. The account may be upgraded to receive further submissions or you may wait for the submission counter to reset on first day of the following month.
Upgrade request is handled within few hours from the time request is made.
Hope this information helps. Please let us know if you have any other questions. We will be happy to help.