What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my form has been disabled?

    Asked by milaadams on February 06, 2017 at 09:50 PM

    My phone doesn't work even though I enabled it in the settings. Do you know how to fix this?


    Thank you 

    Page URL:

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    JotForm Support

    Answered by candy on February 07, 2017 at 01:34 AM


    I have checked your account and I have seen that your account has been auto-suspended by our automatic phishing detection system as you have requested Instagram login information from users as the following screenshot:

    Please note that you are not allowed to receive any credentials in your forms. However, I've seen that you did not request the Instagram password. So that, I have re-activated your account.

    Please check our Terms of Use (as you can find it at the following link) in order to avoid suspicious activities in your account not to be suspended: https://www.jotform.com/help/8-Terms-of-Use

    Thank you for your understanding.