Form Builder v4: Form edit returns an error since the version update

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    Brian Kuhnert
    Asked on February 06, 2017 at 10:11 PM

    I am using a Macbook Air, using macOS Sierra.  The web browser is Chrome (version 55.0.2883.95).

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    guest_50400018104030
    Answered on February 06, 2017 at 10:59 PM

    Sorry...this is the direct link to the form: https://form.jotform.co/50400308172845

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    owen
    Answered on February 07, 2017 at 02:07 AM

    Hi,

    I am able to replicate the issue you mentioned. When you want to edit your forms you are redirected to the version 4.0 and you get "Something went wrong" errors. I am now escalating a bug ticket about your issue to be investigated by our developers. 

    In the meantime though, you can switch back to v3 which I hope should work well for you. You can do the change here:

    https://www.jotform.com/myaccount/settings

    Please change the "Form Builder" option to Version 3 here. You'll be updated about the issue with v4 through this thread. We are sorry for the inconvenience. 

    Thank you for contacting us. 

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    owen
    Answered on February 07, 2017 at 02:12 AM

    Please let us know if v3 is not working as well. 

    Regards

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    Scott
    Answered on February 07, 2017 at 09:08 AM

    Hey Brian,

    This is fixed now. You can edit your forms freely on our new builder.

    Let us know if you need anything else,

    Cheers!