What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Builder v4: Form edit returns an error since the version update

    Asked by Brian Kuhnert on February 06, 2017 at 10:11 PM

    I am using a Macbook Air, using macOS Sierra.  The web browser is Chrome (version 55.0.2883.95).

    Page URL:

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    Answered by guest_50400018104030 on February 06, 2017 at 10:59 PM

    Sorry...this is the direct link to the form: https://form.jotform.co/50400308172845

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    JotForm Support

    Answered by owen on February 07, 2017 at 02:07 AM


    I am able to replicate the issue you mentioned. When you want to edit your forms you are redirected to the version 4.0 and you get "Something went wrong" errors. I am now escalating a bug ticket about your issue to be investigated by our developers. 

    In the meantime though, you can switch back to v3 which I hope should work well for you. You can do the change here:


    Please change the "Form Builder" option to Version 3 here. You'll be updated about the issue with v4 through this thread. We are sorry for the inconvenience. 

    Thank you for contacting us. 

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    JotForm Support

    Answered by owen on February 07, 2017 at 02:12 AM

    Please let us know if v3 is not working as well. 


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    JotForm Support

    Answered by Scott on February 07, 2017 at 09:08 AM

    Hey Brian,

    This is fixed now. You can edit your forms freely on our new builder.

    Let us know if you need anything else,