Issues with Secure Forms

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    gospelspots
    Asked on December 22, 2010 at 05:33 PM

    When I did a test submit in Firefox on my secure form (here: https://www.gospelspots.com/GS/Donate.html), it said...

    "This is a non-secure form

    This form will be sent in a way that is not secure. Are you sure you want to send it?"

    Any ideas? We purchase a secure certificate from our web hosting company annually.

    We need to get an answer to this problem asap as donors will be wanting to submit online donations before the end of the year. 

    Thanks so much!

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    aytekin
    Answered on December 23, 2010 at 02:51 AM

    Firefox gives this error:

    This Connection is Untrusted

    You have asked Firefox to connect securely to www.gospelspots.com, but we can't confirm that your connection is secure.

    Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

     

    So, the problem is happening even before opening the page. It does not have anything to do with the form on the page.

    Have you purchased an SSL certificate and installed on your site? Something must be missing on your SSL certificate installation.

     

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    gospelspots
    Answered on December 23, 2010 at 12:40 PM

    Yes, we have purchased an SSL certificate. My web hosting company has checked it and told me this...


    "There was an issue with the Jotform code that was on your donation page. We have made some modifications to the code on this page and your issue should now be resolved."

     

    I am still running into the problem though (but only in Firefox, Safari & IE are fine). But my initial question is why when submitting my form, it said,

    "This is a non-secure form

    This form will be sent in a way that is not secure. Are you sure you want to send it?"


    I know this is a bit confusing...and ideas?

  • Profile Image
    aytekin
    Answered on December 24, 2010 at 04:24 AM

    Do you have a simple page that has no content but does no give this error? Create such a page and send the URL to your hosting provider.

    It could be a simple a.html page that only has some "test" string.

    If you can do that they can look into the problem. Because the error is given before even the page is loaded. So, it has nothing to do with JotForm.