What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my account is suspended

    Asked by jpktimur  on February 07, 2017 at 03:24 AM

    hi

    Please help.Why mu account has been suspended.

    Thank

  • Profile Image
    JotForm Support

    Answered by Chriistian on February 07, 2017 at 03:47 AM

    Your account has been auto-suspended by our Anti-Phishing Tool. Please note that asking sensitive details, login credentials, passwords, credit card details from the users of the form is against the Term of Use. I checked your form and I noticed that you have a Password filed. If you want to restrict certain people to access your form, you can change the "Password" field  into other labels like "Acces Code" or "Access Key".  Please inform us if you have already removed so that we can activate your account again.

    Regards

  • Profile Image

    Answered by Jpk on February 12, 2017 at 05:43 AM

    Hi support,

    Understood that. I will removed the "password" field after log in. Please unlock it. Thanks

     

  • Profile Image

    Answered by jpktimur  on February 12, 2017 at 06:09 AM

    Hi support,

    Understood that. I will removed the "password" field after log in. Please unlock it. Thanks

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on February 12, 2017 at 08:06 AM

    Hi,

     

    I have removed the field in question on your form and activated your account again. Please avoid password field on your form so your account will not be suspended again. 

     

    Do let us know if you need further assistance.
    Regards.