What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My E-shop form is disabled

    Asked by Namshi on June 09, 2012 at 08:49 AM

    hello there my form for my E-Shop form is disabled by the way it is a Registration form with username and password field in order to differentiation between each order and our web site is namshi.com  our form that had been disabled

    http://myjotform.com/form/21597482228562

    Page URL:
    http://myjotform.com/form/21597482228562

  • Profile Image
    JotForm Support

    Answered by idarktech on June 09, 2012 at 09:01 AM

    Hi,

    Sorry about that, your form should be fine now.

    It was suspended by our system due to the username and password field combination on your form, upon further checking, I've found it vigorous.

    Apologies for the inconvenience caused. Thanks!

  • Profile Image

    Answered by Namshi on June 09, 2012 at 09:06 AM

    Hello my form is disabled again after trying it any help

  • Profile Image

    Answered by gori-mathew on June 09, 2012 at 09:18 AM

    Hi,

    Your account was auto suspended as one of your forms has password field which triggers our phishing tool. We don't allow such feature as Jotform doesn't have membership features.

    We have been forced to delete the passowrd field in your form and activated your account for now but please do not create such  forms in future to avoid getting suspended in future.

    We apologize for inconvenience caused.

  • Profile Image

    Answered by Namshi on June 09, 2012 at 09:44 AM

    but sorry i want to know some thin why is password field is not allowed ? also it is a registration form

  • Profile Image

    Answered by Namshi on June 09, 2012 at 11:09 AM

    Any answer

  • Profile Image

    Answered by gori-mathew on June 09, 2012 at 11:11 AM

    Such forms with password fileds can be easily used for phishing and once such forms are reported as phishing , it have severe impact on our service as we may be blacklisted by world servers like googlemail, yahoomail etc.

    Please resist from creating such forms as they  will be detected by our phishing detector system and have them suspended. We don't support membership features.