Can not receive notificaitons

  • Profile Image
    hcarte2
    Asked on February 07, 2017 at 06:00 AM

    Hello

    I have a couple of recipients set up on my notifications, but emails are only coming through to myself. I think its happened since you have updated your website. Please can you offer advice on how to solve this issue. Thank you. 

  • Profile Image
    candy
    Answered on February 07, 2017 at 06:13 AM

    Hello,

    The issue is not related to the Version 4.

    I've checked your forms and recipient email addresses belong to your forms. I've seen that your recipient email address nick.hallam@wyp.org.uk was in our bounce list as you can see the screenshot below:

    That was the reason you did not receive submissions into your email address nick.hallam@wyp.org.uk. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.

     


    You shouldn't have any problems with receiving emails with your other recipient email addresses as I've checked all of them.

     

    Moreover, you can check if any email is in our bounce list or not and if the email address is in our bounce list, you can remove it as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please check related guide for more detailed information about preventing email bouncing related issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

     

    If you need further assistance or if you have any doubt, please do not hesitate to contact us.

    Thank you.