What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can not I import the form from a website?

    Asked by CorreioVioletera on February 07, 2017 at 07:22 AM
    Page URL:
    http://www.correiogourmand.com.br/guias_gourmands_05_onde_comprar_prod<br/>utos_gastronomicos_01_alimentos_generos_alimenticios_kingfood_contato.<br/>htm

  • Profile Image
    JotForm Support

    Answered by liyam on February 07, 2017 at 07:30 AM

    Hello,

    Can you please confirm that the link to the page you have shared is correct? So far I tried visiting it but there is a connection timeout error.

    Also when you say import, do you mean to say you want the form to be embedded on the page? Anyhow, once we're able to access the page we'll be able to figure out what's wrong.

    We'll look forward to your response.

  • Profile Image

    Answered by CorreioVioletera on February 07, 2017 at 08:45 AM
    Thank you for your attention.
    The link to the page is correct, sending the attached print to verify.
    Thank you,
    Maria Gadelha
    2017-02-07 10:30 GMT-02:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by Rose on February 07, 2017 at 09:31 AM

    Thank you for your return. 

    However, I was also unable to access that page. In addition, we did not receive the attachment you sent. Could you please send your attachment to  jotformsupport@gmail.com under the subject regarding thread#1058891.

    Waiting for your feedback. 

  • Profile Image

    Answered by LaVioletera on February 07, 2017 at 01:33 PM

    Thank you for your attention.
    The link to the page is correct, sending the attached print to verify.
    Thank you,
    Maria Gadelha

  • Profile Image
    JotForm Support

    Answered by BJoanna on February 07, 2017 at 02:51 PM

    I am also unable to assess to webpage or domain you provided. Can you please inspect elements on that webpage find the ID of the form that is embedded there and provide us ID of the form, if the form that is embedded is JotForm form.

    http://testingfreak.com/inspect-element-in-firefox-chrome-or-ie-browsers/ 

    Also do you want to clone that form? 

    How to Clone an Existing Form from a URL

    It is also possible that user who created that, does not allow that form is cloned. 

    If the form is not JotForm form it is possible that it can not be cloned.